Acano Solution Manual do Utilizador descarregar pdf (Página 6)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 6

v. Click Save.

Note: We support IE 9 and above.

3. Installer has downloaded but doesn’t run

a. Check that your web browser type and version works with ClickOnce.

Prior to .NET Framework 3.5 with Service Pack 1, ClickOnce worked only with Internet

Explorer. Microsoft .NET Framework 3.5 with Service Pack 1 includes a Firefox

extension called .NET Framework Assistant that enables ClickOnce support in Firefox 3

and later.

b. Check that the operating system that you are running is supported by Acano

i. Check the Operating System Support section in Acano solution Client Support

FAQs at www.acano.com/help/.

c. Try the Acano ClickOnce download URL

i. Go to www.acano.com/help/ and try the ClickOnce download URL.

ii. If the Acano ClickOnce URL works, check your ClickOnce deployment and make

sure it is not a corrupted file or is not crashing while downloading.

d. Check the specification of your PC. The PC Client requires the following as a minimum:

 Dual Core processor

 DirectX 9 support (hardware accelerated Direct3D 9 support)

 SSE-2 capable processor (We have tested on AMD processors, and a variety of

Intel processors.)

 Camera/speakers/microphone of a standard that matches your quality requirements

In addition it is advisable to upgrade to the latest drivers.

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Acano Solution Manual do Utilizador Página 6