Acano Solution Manual do Utilizador descarregar pdf (Página 15)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 15

4 Issues after logging into an Acano client

4.1 Client diagnostic log

The client diagnostic log is a useful tool to identify the cause of a problem. Refer to “Collecting

Diagnostic Information from a client” in Appendix A for information on using the client diagnostic

tool.

4.2 Something missing on Acano PC/MAC client

If you see something missing on an Acano client, such as missing coSpaces, a missing button or

icon, chat messages lost, or contacts lost, please take a screenshot, and click on the

Diagnostics button. Send the screenshot and xmppLog file to [email protected].

4.3 MIC/Speaker/Camera devices issue

If you see that any MIC/Speaker/Camera devices are not listed in the drop down list on the

Acano client, please take a screenshot and click on the Diagnostics button. Send the screenshot

and xmppLog file to sup[email protected].

4.4 Client homing issues

If the deployment of your Acano solution includes a cluster of Call Bridges, you may find a client

is hosted by a Call Bridge that is not the closest one to the client. This can introduce latency and

impact the quality of the call. To avoid this:

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