Acano Solution Manual do Utilizador descarregar pdf (Página 29)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 29

10 Problems with SIP Endpoints

If your users are experiencing issues with a SIP call, look for the issue in this section and follow

the suggested steps in that section. If they do not resolve the issue, send an email to

[email protected]m with the information asked for in the appropriate section.

10.1 Call Cannot be Established

Generally, the following circumstances are regarded as call establishment failure.

1. Caller gets disconnected right away after placing the call

 If the call is placed from an Acano client, check the Outbound calls dial plan on the

Acano server; a matched dial plan rule must be configured to route the outbound call

 If the call is placed from an external SIP endpoint, check the dial plan on the external

SIP call control device, a matched dial plan rule must be configured to route the call out

to the Acano server. If that is correct, then check the dial plan on the Acano server, a

matched Inbound calls dial plan rule must be configured to route the incoming call

 Check that the SIP trunk on the external SIP call control device is active

2. Call is placed, but the caller never hears the ring tone and the called party never gets the

incoming call

 If the call is placed from an Acano client, check the Outgoing calls dial plan on the

Acano server; a matched dial plan rule must be configured to route the call out to the

expected external call control device

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Acano Solution Manual do Utilizador Página 29