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Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 32

Then email suppo[email protected] with this information.

10.6 Issues moving call to video devices or phone

Clients have the ability to move a call to a video conferencing system or to a regular phone for

audio only.

1. When you move a call, if the device you moved the call to does not ring, then:

 check the Acano Web Admin configuration of Outbound calls, and make sure an outbound

rule is configured with the domain that is used to move the call. For example, if you want to

move a call to endpoint@conference.example.com, make sure you have an outbound rule

(see below) that has conference.example.com as the Domain.

 place a call from Acano client to the device to check the connectivity. If the test call can be

connected, but the moving call fails, please replicate this issue and take a SIP trace on the

Acano server. Send the trace to Acano support with a description of the problem.

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Acano Solution Manual do Utilizador Página 32