Acano Solution Manual do Utilizador descarregar pdf (Página 33)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 33

11 WebRTC Browser Certificate Issues

If your users are experiencing issues with WebRTC browser certificate, look for the issue in this

section and follow the suggested steps. If they do not resolve the issue, send an email to

[email protected]m with the following information:

 Software version of Acano solution

 Type of Acano Server or virtualized deployment

 Type and version of the operating system that your client runs on

 Type and version of the WebRTC browser

 live.json file

 Screenshot of the error page

11.1 Certificate has Expired

If you get the either of the errors shown below (Google Chrome on the left, and Firefox), then try

the following:

 If the browser is Google Chrome, click the lock icon on the address bar and then click

Certificate Information to display the error details. In the example below, the certificate on

Acano server has expired.

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Acano Solution Manual do Utilizador Página 33